Return Policy The Short Version
Return policy varies by brand but most products are covered by this: 20% restocking fee, plus return shipping on remorse returns. Damaged or defective items are replaced at no cost to you. Customized and made to order products are not returnable. Note: Installed fixtures cannot be returned. Made to order lamps are not returnable which includes the gourd collections. Non-returnable items are noted in the product description.
Parts, glass, replacement shades, stems are not returnable.
Select made to order ceramic lamps are not returnable. This is noted on these products.
Email return requests to [email protected]
See the complete policy here https://lighttrends.com/returns-policy/
My order arrived damaged or defective:
Please email a photo of the damaged item and the box even if the box is not damaged with your order number to Email [email protected]nds.com