Customer Help

Our team is always here to assist.

Common purchase queries answered

Need Help?

For fastest service live chat us. We can support all aspects of sales, ordering and return questions.

Click Here To Email Us

Phone (800) 284-6097

Free shipping on orders over $99.00

No sales except when shipping to Connecticut

You will need a freight forwarder see this link on our parent site for more details International Shipping
If you need to swap an item

Returns and Exchanges

Return Policy The Short Version

Return policy varies by brand but must products are covered by this: 20% restocking fee, plus return shipping on remorse returns. Damaged or defective items are replaced at no cost to you. Customized and made to order products are not returnable. Note: Installed fixtures cannot be returned. Made to order lamps are not returnable which includes the gourd collections. Non-returnable items are noted in the product description.

Email return requests to returns@lighttrends.com

See complete policy here https://lighttrends.com/returns-policy/

Please email a photo of the item and the box with your order number to Email returns@lighttrends.com
Please email a photo of the damaged item and the box even if the box is not damage with your order number to Email returns@lighttrends.com

Live Chat us for fastest support to make an order change.

Yes we accept orders on back ordered items. Live Chat for assistance.


This website is part Lighttrends.com a Premier Luxury Lighting and Home Decor store. A family run business in Darien, Connecticut since 1988.

We sell the finest lighting and home decor products at the best prices on the Web with the friendliest customer service and fastest product delivery possible. For us customer service is our number one priority.

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